Business Phone Service
Communication is the key to success
Virtual Office
Work from Anywhere
DYL Office View is a real-time switchboard that increases visibility on all active calls within your organization. This browser based-software works in tandem with desktop phones. Handle and direct calls with drag drop transfer to anyone, any destination, anywhere.
Explore
Texting
Personalized Messaging
DYL's built-in text messaging allows you to send texts, photos, and PDFs from your desktop, using your business phone number. Personalize your messaging and save time by using templates, send to large groups of contacts and manage your MMS communications from any device and access your full message history.
ExploreFeatures
Business Services
Monitor, Barge & Whisper
Allows managers to monitor & barge into calls or whisper to staff when necessary. Learn More »
Voicemail to Email
Configure settings to receive voicemail messages via text and/or email. Learn More »
Business SMS and MMS
Unlimited texting for communication with prospects and clients. Learn More »
Call Recording
Unlimited storage allows users to record every inbound and outbound call. Learn More »
Smart Caller ID
Tailor caller IDs to mimic local area codes of prospects being called. Learn More »
Local & Toll-Free Numbers
Local and toll-free area codes to establish local or broad presence. Learn More »
Conference Bridge
Allow up to 30 people to join virtual conferences with designated numbers. Learn More »
Web Chat Software
Instant sharing of information simplifies team collaboration. Learn More »
Voicemail Prompts
Customize hold settings with voicemail prompts, music or marketing messages. Learn More »
Personal Greeting
Personalize greetings with custom audio, messages or music. Learn More »
Number Porting
Port company's existing numbers into DYL's all-in-one system. Learn More »
eFax
Send and receive faxes online, anywhere, any time. Learn More »
Text Messaging
Instant Lead Response Texts
Increase conversion by instantly connecting to potential customers. Read More »
Bulk Text Messaging
Personalize messaging and manage SMS communications from any device. Read More »
Schedule Text Messages
Schedule future text messages to be delivered to customers. Read More »
Automated Text Messaging
Automated responder gives contacts access to product or service information. Read More »
Group Text Messaging
Communicate with customers regardless of where they are in the process. Read More »
Text Notifications
Remind customers of appointments and updates via contact management feature. Read More »
Call Management & Routing
Virtual Receptionist
Greets callers and then immediately routes them to the department or employee requested. Learn More »
Presence
Users can see who is on the phone at all times, in multiple locations, via the dashboard. Learn More »
User Extensions
Expand phone systems with an infinite number of user extensions available. Learn More »
Ring Groups
Create virtual departments to automate distribution of incoming calls, ensuring every call is picked up. Learn More »
Call Queues
Customize virtual waiting rooms so callers will hear on-hold music, company messages or marketing information. Learn More »
Do Not Disturb
Keep calls from ringing through and automatically forward them to voicemail. Learn More »
After-Hours Scheduling
Direct incoming calls to different numbers, extensions or voicemails, based on the day and time received. Learn More »
Call Forwarding
Route calls to any number to receive calls anywhere. Learn More »
Caller ID Routing
Send incoming calls to the appropriate department or employee based on the caller ID. Learn More »
Dial by Extension
Rapidly dial fellow staff members no matter where they're located. Learn More »
Find Me/Follow Me
Enable incoming calls to be received on different phones at different locations. Learn More »
In-Call Features
Drag & Drop
Drag-and-drop functionality to transfer calls between departments. Learn More »
Call Parking Lot
Ability to park calls, enabling other employees to answer when ready. Learn More »
Warm Transfer
Allow agents to speak with each other about the call before being transferred. Learn More »
Voicemail Transfer
Switch gears quickly by instantly transfer inbound calls to voicemail. Learn More »
Call Waiting
Lets customers reach agents even when they're on another call. Learn More »
Call Transfer
Send calls to any number inside or outside of the office. Learn More »
Active Call Switch
Give users the ability to switch between active calls on their device. Learn More »
5-Way Calling
Easily add up to three more people to calls in progress. Learn More »
Integrations & Devices
eAgent
Specific to Allstate team members, eAgent assimilates with DYL's system to instantly populate the screen with caller informatione. Learn More »
eCMS
DYL integrates with eCMS, the exclusive software for Farmers' agents, giving reps access to policyholder contact data for all inbound calls. Learn More »
Vertafore AMS360
Positioned for independent insurance agencies, AMS360 merges with DYL's platform to automatically to display contact information. Learn More »
Softphones
DYL seamlessly integrates with softphones. Learn More »
Grandstream
Integrate with DYL's system via Grandstream IP voice system. Learn More »
Yealink
Connect Yealink Enterprise HD IP phones with DYL's full suite of features. Learn More »
Cisco
Cisco's IP phones perfectly merge with DYL's VoIP software. Learn More »
Polycom
DYL also integrates with Polycom's VoIP phone system. Learn More »
Reports & Analytics
Call Activity Dashboard
Display real-time calling statistics, broken down by result group or call result, for each campaign and each user. Learn More »
Agent Performance
DYL tools help supervisors plan, monitor & control every important company metric. Learn More »
Custom Call Tagging
Customize published numbers with specific tags to easily identify origin of incoming calls. Learn More »
Phone Number View
View and track all customers calling into specific phone numbers. Learn More »
Call Detail Records
Call records detail information on every inbound and outbound call. Learn More »
Caller Analytics
Track and manage phone leads in order to increase sales and revenue. Learn More »
I have been using DYL for nearly a year now. The system is one of the best I have ever seen. The web based tool is a breeze to use and the customer support is top notch.
- Jessie N, Insurance Agent
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